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Can I switch my Mobile Security Key to a physical Security Device? Please click here to find out more about Mobile Security Key. Please contact our Customer Service Representatives immediately at 2822-0228 if your Mobile Security Key activated mobile device is lost or stolen and we will disable the Mobile Security Key to prevent unauthorized access. Yes, once you have activated the Mobile Security Key on your mobile device, you have to enter your Mobile Security Key password or use Biometric Authentication (if you have enabled it)when you log on to Personal Mobile Banking. Please click here to find out more about Mobile Security Key. Mobile Security Key has been activated on the new device successfully. SMS Notifications . Your biometric credential settings in your mobile device have been changed (e.g. We will count all chargeable e-Alerts sent from Hang Seng Bank towards your service plan. On top of your User Name, you will need your First Password and three random characters from your Second Password to log on Personal e-Banking. Begin Mobile Security Key activation by tapping "Activate Now". After logging on to Personal Mobile Banking, you can disable the Biometric Authentication by selecting "Biometric Authentication" from the “Settings” menu, and follow the on-screen instruction to disable Biometric Authentication. The Security Device … After logon to Personal Mobile Banking, you can enable Biometric Authentication by selecting "Biometric Authentication" from the “Settings” menu, and follow the on-screen instructions to enable Biometric Authentication. - Fast logon process on existing Hang Seng e-Banking users with ONE credential and soft token across all digital channels, including Mobile Security Key or … Can I have a Mobile Security Key on more than one mobile device? Other users cannot log on to their Personal Mobile Banking using your Mobile Security Key activated mobile device. Mobile Security Key The Mobile Security Key replaces your physical security device, allowing you to log in to Hang Seng Business Mobile App or Hang Seng Business e-Banking more easily. New “Payment Tracker” Service. For security reasons, you will not be allowed to activate and/or use Mobile Security Key. Select "Switch Now" on your new mobile device to proceed. Before you discard your mobile device, you will need to deactivate your Mobile Security Key, which you can do via the “Settings” menu after you have logged on to Personal Mobile Banking. To read the latest Terms and Conditions for Mobile Security Key and Biometric Authentication for Banking Services, please click here. Yes, if you would like to change your Mobile Security Key password, upon logon to the Personal Mobile Banking, select "Mobile Security Key" and then select "Change Mobile Security Key Password" from the “Settings” menu. Once it is activated, your Mobile Security Key is linked to your personal accounts, and only you can access your accounts through a Mobile Security Key activated mobile device. Log on to Hang Seng Mobile App and select "P.P Payment Platform" > "FPS Registration" > "Hang Seng Registration" from left menu. Tap "Enable Now" after accepting the Terms and Conditions. After the launch of Mobile Security Key, Biometric Authentication service is tied in with the Mobile Security Key and is upgraded to allow you to have access to a wider range of Personal e-Banking services. For security reasons, the Biometric Authentication may be disabled when: The probability of a false match using facial recognition for authentication varies in some cases, such as for twins or siblings who look alike or adolescents, and disable, Only the biometric credentials, such as fingerprints or facial map, stored on your mobile device can be used to access the Hang Seng Personal Banking mobile app. *You must activate Mobile Security Key … The transaction authentication function is introduced to provide an additional layer of security to protect against fraudulent transactions. What should I do if I delete my Hang Seng Personal Banking mobile app accidentally? Please ensure you are technically able to receive the message in the country / territory you are in. Activating the Mobile Security Key is optional. Mobile Security Key is activated on your personal mobile device. This statement provides you with key information about this product. Security Notice for Hang Seng Customers Recently, fraudsters claiming to work for Hang Seng Bank have contacted customers, seeking personal information and deposits for loan applications, investments or other banking products. Most desktop browsers will display “HANG SENG BANK LTD” either on the URL address bar or near the top of the browser to indicate you are accessing genuine Personal e-Banking service. Mobile Security Key1 is a digital version of Security Device within the Hang Seng Personal Banking mobile app. You can choose to use either a physical Security Device or a Mobile Security Key. Input the verification code on your new mobile device sent to you via SMS. You will notice the URL address begins with “https” when you have established a secure session with Hang Seng Personal e-Banking. Can I change my Mobile Security Key password in the future? How do I activate the Mobile Security Key on my mobile device? Hang Seng Business Mobile App improves your mobile banking experience by bringing enhanced features to meet your business banking needs. Can I activate Mobile Security Key on a jailbroken/rooted mobile device? 2. You can also use Biometric Authentication if you have enabled it. Place your FX orders online to buy or sell FX at a target rate via either Hang Seng Business e-Banking or Hang Seng Business Mobile Banking. Biometric Authentication means the identity authentication function using biometric credentials (e.g. You are all set! My siblings and I look alike very much. Designated Android mobile devices operates on OS version 6.0 or above with compatible fingerprint sensor enabled, including: Hang Seng Spending Card account is a non-interest bearing account. Anytime in the US and other countries, please read our Online Terms & Conditions, Privacy Policy, Policy. From your existing Mobile device of Hang Seng Personal Banking Mobile app and log to your.. 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